If you work in the Arts, you’ll likely be familiar with Tessitura, a nonprofit tech company dedicated to helping arts and cultural organisations thrive.
Widely used across the globe, Tessitura’s arts enterprise software helps companies to manage their activities in ticketing, fundraising, customer relationship management and marketing.
Tessitura is set to release v16 in July 2022 - a major version upgrade to the existing Tessitura platform. TN Express Web (TNEW) v16 will be released hand in hand with Tessitura v16. But what does this mean for you and your organisation?
In this post, we’ll explore some of the key changes coming with v16, and offer tips for a smooth transition to the new release.
What’s new in Tessitura v16?
The answer is A LOT. Visit the Tessitura website and you’ll find a plethora of training resources to guide you through the core changes. And if you already have an account with Tessitura, you can log in and visit the v16 hub for even more information.
It might feel a little overwhelming at first and unclear where to begin. So let us help by breaking down the key Tessitura and TNEW v16 changes you’ll want to know about.
Friendlier browser-based interface
User experience is at the heart of everything we do at Bravo, so it pleases us greatly that a friendlier browser-based interface is one of the big changes in v16. As well as a new design, Tessitura's business application will get a lot of new browser-based screens with version 16. This will allow some users to operate totally on web-based screens for the first time.
The Membership section in Tessitura v16 has had a complete overhaul, and now includes Benefits. You’ll see 4 different types of Benefits in v16: Ticketing, Premium, Manually Tracked, and Not Tracked. Memberships will now be able to take advantage of pricing rules. This means that as patrons add items to their carts, member discounts and benefits apply in real-time.
We know that many organisations currently have memberships set up as products. This functionality will now be out-of-the-box and embedded within the v16 software.
As such, a migration process will need to be undertaken to move your ‘memberships as products’ solution to the native membership functionality in v16. With this comes API changes, as well as a potential impact on reporting due to changes in the data structure that supports memberships.
If this applies to you, get in touch with our team for help with migrating to the new membership functionality set-up.
Predictive forecasting in Analytics
Imagine you could accurately predict event attendance, ticket sales, or donation effectiveness? With Tessitura v16, that might just be possible. Powered by Sisense technology, Tessitura Analytics will include a powerful AI-driven forecasting tool.
You can apply Sisense's AI-based forecasting to sales, donations and membership trends for deep insights and a competitive edge. Excitingly, you’ll also be able to analyse all interactions an individual has with your organisation. This will allow for a more complete analysis of your customer relationship.